Posted by Anne in Tennessee on 8/07/06

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We signed a contract with a remodeling company in March,
2006 for the replacement of all windows and sliding doors
in our house. At the time we were told it would take two
weeks to get in the windows and doors and 4-5 day for
installation. (Of course, we didn't insist that be put in
the contract!) Now it is almost five months later and the
job is not complete due to: damaged windows upon receiving,
wrong size when received, and installer busy, etc. We wrote
to the window supplier in July and complained about the
Company we signed the contract with in March. They sent out
an apologetic representative who promised the last two
windows and one 16' sliding door would be here in about two
weeks. We called this past Friday and they came in on
Thursday before but we have still not been contacted by the
Company to schedule the installer here and they have not
returned our last Friday call. I am wanting to just tell
them to cancel the contract, pay them for what has been
done and find someone else to finish the job. However, I'm
not sure the contract allows for that. In fact, it states
we will have to pay 50% of total cost if cancelled. Do we
have any alternatives?
Thanks,
Anne in TN

Window Replacement Contract, 8/07/06, by Anne in Tennessee.

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