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Re: Had It With Charlene Blake!!!!!!!!!!!!!!!!!
Posted by v on 2/09/08

    Charlene: Plumes of blue smoke. Overly rich gas ratio on startup. IE:
    Flooding. Could be leaky injecters that continue to leak gas into the engine
    after the engine is shut down. Which has caused engine fire's in other brand
    vehicles. In inclosed garages. Even with the garage doors open (smartest move)
    if the engine catches fire unoticed. There goes the house! Seems like you have
    more than one issue with your vehicle. Sludge build up is due to heat, maybe
    you have alot of sensors not working like they should. Have your vehicle
    checked for trouble codes. And leaking fuel injecters.


    On 2/02/08, Charlene Blake wrote:
    > On 10/18/07, "DAVE" wrote:
    >> My names not Dave, it's something else, but I used to work for Ourisman
    >> Toyota, but I left there is go to another dealer closer to my home.
    >> Charlene brings here Sienna van in for service to the dealer. Charlene
    >> if you read this you can tell Ken Gilbert. I really don't care, and by the
    >> way you should hear what he says about you.
    >
    > How so very nice of a Toyota employee to make libelous statements like
    > this! I sincerly hope that Toyota is legally protected when its employees
    > do this.
    >
    > I am not concerned, "Dave," in the very least what Ken Gilbert has to say
    > about his own customers. If, as you imply, he makes derogatory comments to
    > his employees about the customers who use his shop for service, then I
    > truly feel sorry for him. I wasn't aware that Toyota advocated such
    > treatment of its customers. However, since YOU brought it up, I am not
    > surprised in the least that Mr. Gilbert would carry out the same practice
    > of the corporation at large...that is to BLAME the owners for any failings
    > the company has. Mr. Gilbert is a service manager who supposedly upholds
    > the ethics that Toyota expects, right? Then, what you have said makes one
    > wonder if Toyota is what it claims to be publicly. Is this, Dave, a
    > facade? Are the Toyota customers and potential customers being CONNED by
    > Toyota?
    >
    > Yes, I do have my oil analyzed and the analyses have been very
    > interesting. I have wondered what caused the fuel to contaminate my engine
    > oil several times. I guess the fact that I smelled gasoline in my enclosed
    > garage on more than one occasion might explain the defective nature of the
    > Sienna van that I own. I did not want to park my van in the garage after
    > that as I certainly don't want trapped gasoline vapors to wreak havoc!
    >
    > Dave, maybe you can tell me why the engine oil analysis says "Abnormal
    > Engine Oil Condition" each time it comes back? What is going on in this
    > engine anyway? Why the large plumes of bluish smoke out of the tailpipe
    > now? Why the loud ticking in the engine?
    >
    > I know, you will tell me that my Sienna is "operating as designed." This
    > is of little comfort, though. If the valve cover with its crusty black
    > sediment is any indication of what is happening within my engine, I am not
    > the least bit surprised by the volume of smoke on cold start up! I shudder
    > to think what that mess is doing to our lungs. I know when I pass the back
    > end of my van I gag from the emissions!
    >
    > Dave, I am glad that you have warned others that the service manager at
    > Ourisman may talk unkindly about a customer who documents what is happening
    > in his/her vehicle. I am wondering what the reason for this might be.
    > Could it be that he might not like the results of this documentation?
    > Could he be concerned of how it might impact his dealership?
    >
    > You won't find many posts about this dealership as I have not made that a
    > point in my postings about Toyota engine oil sludge. I don't blame the
    > dealership for this malady and never have. However, you point out the very
    > callous treatment of Toyota customers by some dealerships. Wouldn't you
    > think in Toyota's view this is unacceptable? OR, is this simply business
    > as usual at Toyota? Make fun of the customers who care to educate the less-
    > informed?
    >
    > Again, it doesn't bother me a bit really. NOTHING about Toyota and its
    > affiliates surprises me any more. After seven years of reading thousands
    > of posts by angry Toyota engine oil sludge VICTIMS, I know exactly what the
    > truth is. You have helped confirm it, so I thank you!
    >
    > I guess you represent all the Toyota dealerships in the Washington, D.C.
    > metro area, huh? Speaking so highly of your customers and all;-) Why,
    > I'll bet many reading your post are ready to buy a vehicle from your
    > dealership!
    >
    > Charlene Blake
    > cblake@erols.com
    > charleneblake@cox.net

     
     

 
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