Re: Werner pull down attic ladder

More | Report Post

On 4 /24 2010 I called Werner customer service. They told me the hinge
couldn't be fixed and I needed a new ladder. They said there was no
written warranty, but they stand behind what they sell. They told me to
return the ladder to Lowes and they would get me a brand new ladder,
worth $200. What a great company Werner is. I bought the thing 5 years
ago, and had no reciept. I'll never buy any other brand.

On 4/23/10, Rich Domsicz wrote:

> On 3/07/10, chris moll wrote:
>> On 2/18/10, Tom wrote:
>>> On 8/12/08, MRS wrote:
>>>> A MUST FOR YOU. Start to blog on listed Werner Ladder site.
>>>> The upper hinge on my s 2208 ladder broke. How can they say they
> make a quality product and then use a cast hinge on it? hate pot metal
>>>> On 8/12/08, roger groves wrote:
>>>>> On 4/19/08, kristi waterland wrote:
>>>>>> On 12/09/07, David Resley wrote:
>>>>>>> On 12/07/07 I was descending my 2 year old steel pull down
>>>>>>> ladder that had replaced a similar Werner pull down made
>>>>>>> of wood (that had pulled loose from the pull down door)
>>>>>>> when the right side lower hinge just fell apart plunging
>>>>>>> me off an adjacent wall to the floor. The hinge looks like
>>>>>>> it was made of cast pot metal. Upon inspecting the left
>>>>>>> side hinge, I found a crack in it as well. If the damn
>>>>>>> ladder is made of steel, why are the hinges made of junk
>>>>>>> metal? I have a bad nack as well and wound up
>>>>>>> nursing it the rest of the day. I found this link while
>>>>>>> looking for possible replacement hinges. Anyone up for a
>>>>>>> class action suit?
>>> My hinge on my S2210 broke today, I almost fell. I have wrote
>>> Werner. It was a cheap Chinese cast with a bad spot.
>> this past fall the right hinge midway up ladder broke. sending me on
>> a rapid/fall/twist to the floor. I must call Werner for a
>> replacement.