Re: Werner pull down attic ladder

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On 4/24/10, Rich Domsicz wrote:
> On 4 /24 2010 I called Werner customer service. They told me the hinge
> couldn't be fixed and I needed a new ladder. They said there was no
> written warranty, but they stand behind what they sell. They told me to
> return the ladder to Lowes and they would get me a brand new ladder,
> worth $200. What a great company Werner is. I bought the thing 5 years
> ago, and had no reciept. I'll never buy any other brand.
>
> On 4/23/10, Rich Domsicz wrote:
>
>> On 3/07/10, chris moll wrote:
>>> On 2/18/10, Tom wrote:
>>>> On 8/12/08, MRS wrote:
>>>>> A MUST FOR YOU. Start to blog on listed Werner Ladder site.
>>>>> The upper hinge on my s 2208 ladder broke. How can they say they
>> make a quality product and then use a cast hinge on it? hate pot metal
>>>>> On 8/12/08, roger groves wrote:
>>>>>> On 4/19/08, kristi waterland wrote:
>>>>>>> On 12/09/07, David Resley wrote:
>>>>>>>> On 12/07/07 I was descending my 2 year old steel pull down
>>>>>>>> ladder that had replaced a similar Werner pull down made
>>>>>>>> of wood (that had pulled loose from the pull down door)
>>>>>>>> when the right side lower hinge just fell apart plunging
>>>>>>>> me off an adjacent wall to the floor. The hinge looks like
>>>>>>>> it was made of cast pot metal. Upon inspecting the left
>>>>>>>> side hinge, I found a crack in it as well. If the damn
>>>>>>>> ladder is made of steel, why are the hinges made of junk
>>>>>>>> metal? I have a bad nack as well and wound up
>>>>>>>> nursing it the rest of the day. I found this link while
>>>>>>>> looking for possible replacement hinges. Anyone up for a
>>>>>>>> class action suit?
>>>> My hinge on my S2210 broke today, I almost fell. I have wrote
>>>> Werner. It was a cheap Chinese cast with a bad spot.
>>> this past fall the right hinge midway up ladder broke. sending me on
>>> a rapid/fall/twist to the floor. I must call Werner for a
>>> replacement.

Hope you called CSPC to report the incident. If Werner was a great company, I think that they
would recall this product that keeps causing accidents instead of just fixng the problem after
people potentially kill themselves on their ladder. Again, if you have not done so, PLEASE report
your incident to the CSPC (1-800-638-2772) so that there can be a recall.
If people just worry about new hinges/ladders and fixing their own situation without reporting the
problem and, thus, acting to prevent future incidents for others, then the problems will likely
continue and someone could be seriously injured/paralyzed/killed. Please do your part to prevent
this, if you have not done so already. Thanks.