Re: Werner pull down attic ladder

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On 5/29/10, tvb wrote:
> On 5/04/10, tvb wrote:
>> On 4/24/10, Rich Domsicz wrote:
>>> On 4 /24 2010 I called Werner customer service. They told me the hinge
>>> couldn't be fixed and I needed a new ladder. They said there was no
>>> written warranty, but they stand behind what they sell. They told me to
>>> return the ladder to Lowes and they would get me a brand new ladder,
>>> worth $200. What a great company Werner is. I bought the thing 5 years
>>> ago, and had no reciept. I'll never buy any other brand.
>>>
>>> On 4/23/10, Rich Domsicz wrote:
>>>
>>>> On 3/07/10, chris moll wrote:
>>>>> On 2/18/10, Tom wrote:
>>>>>> On 8/12/08, MRS wrote:
>>>>>>> A MUST FOR YOU. Start to blog on listed Werner Ladder site.
>>>>>>> The upper hinge on my s 2208 ladder broke. How can they say they
>>>> make a quality product and then use a cast hinge on it? hate pot metal
>>>>>>> On 8/12/08, roger groves wrote:
>>>>>>>> On 4/19/08, kristi waterland wrote:
>>>>>>>>> On 12/09/07, David Resley wrote:
>>>>>>>>>> On 12/07/07 I was descending my 2 year old steel pull down
>>>>>>>>>> ladder that had replaced a similar Werner pull down made
>>>>>>>>>> of wood (that had pulled loose from the pull down door)
>>>>>>>>>> when the right side lower hinge just fell apart plunging
>>>>>>>>>> me off an adjacent wall to the floor. The hinge looks like
>>>>>>>>>> it was made of cast pot metal. Upon inspecting the left
>>>>>>>>>> side hinge, I found a crack in it as well. If the damn
>>>>>>>>>> ladder is made of steel, why are the hinges made of junk
>>>>>>>>>> metal? I have a bad nack as well and wound up
>>>>>>>>>> nursing it the rest of the day. I found this link while
>>>>>>>>>> looking for possible replacement hinges. Anyone up for a
>>>>>>>>>> class action suit?
>>>>>> My hinge on my S2210 broke today, I almost fell. I have wrote
>>>>>> Werner. It was a cheap Chinese cast with a bad spot.
>>>>> this past fall the right hinge midway up ladder broke. sending me on
>>>>> a rapid/fall/twist to the floor. I must call Werner for a
>>>>> replacement.
>>
>> Hope you called CSPC to report the incident. If Werner was a great
company, I think that they
>> would recall this product that keeps causing accidents instead of just
fixng the problem after
>> people potentially kill themselves on their ladder. Again, if you have not
done so, PLEASE report
>> your incident to the CSPC (1-800-638-2772) so that there can be a recall.
>> If people just worry about new hinges/ladders and fixing their own
situation without reporting the
>> problem and, thus, acting to prevent future incidents for others, then the
problems will likely
>> continue and someone could be seriously injured/paralyzed/killed. Please do
your part to prevent
>> this, if you have not done so already. Thanks.
>
>
> WARNING: There have been numerous reported incidences of the hinges on
these S2208 and S2210
> models breaking, with little use, resulting in serious injury to the user.
Just do a google search with
> the search words: Werner s2210 broke.
>
> There are many other threads on counsel.net with reported problems about
these S2200 series
> ladders (S2208 and S2210). I count at least 8 different threads, including:
>
> Werner S2210 Capacity hinge shear, Werner s2210, Werner S2210, Werner pull
down attic ladder,
> Werner Ladder, Werner S2210 Attic Ladder, Werner Attic Ladder S2208 Junk,
and Werner Attic Ladder
> S2200 series.
>
> I count at least 50 reports from those eight different threads. Please
review them all for a more
> comprehensive view of the extent of this problem. Also, please post your
complaint on the s2210
> (small “s” not capital) thread which seems to have the most reports.
>
> If you've had problems with this model, please call the consumer protection
hot line at 1-800-638-
> 2772 and report these problems so there may be a recall. If you have
already done so, follow-up
> with a letter to ask why nothing has been done with respect to a recall.
>
> As you can see, many others have had the same problem and it is just a
matter of time before
> someone is seriously injured if flawed ladders are not taken off of the
market. The only way for that
> to happen is for people like you to report the problem. I know it is a bit
of a hassle, but please do so
> for the safety of others. Thank you in advance.
My Mother who is in her 60's had fallen of the attic ladder which is the S2208
series because of the hing broke as well. The ladder is a good ladder except
for the hing. Hopefully they recall this ladders and make a bette ladder for
us.