Re: Werner S2210 300lb Capacity hinge shear

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On 11/07/10, Merle Jones wrote:
> On 5/29/10, tvb wrote:
>> On 10/27/09, tvb wrote:
>>> On 8/05/09, Harmon wrote:
>>>> On 1/01/08, Scott Murphy wrote:
>>>>> Climbing the ladder today to return Christmas items to
>>>>> garage attic. On top step of lowest ladder segment, hinges
>>>>> sheared, I fell to garage floor. No injury, yet pretty
>>>>> hard fall. With box and my weight, now where close to the
>>>>> 300lb capacity. Hinges were locked, not sure which hinge
>>>>> sheared first, too busy with the fall. Hinges appear to be
>>>>> cast metal. Can anyone provide information on how to get a
>>>>> refund,replacement or recall information?
>>>> My S2210 mk3 Werner attic stairs broke at the bottom left
>>>> hing. I fell and
>>>> hurt my back. When I called, they directed me to buy another
>>>> model! When I
>>>> complained that the ladder was less than 3 years old, and it
>>>> should not
>>>> have broken with almost no use, they told me there is a fix-
>>>> it kit. They
>>>> are sending it to me now, I'll update when it comes in.
>>>
>>> PLEASE call the consumer protection hot line at 1-800-638-2772
> and report these
>>> problems so there may be a recall. Many others have had the
> same problem and
>>> it is just a matter of time before someone is seriously injured
> if flawed ladders are
>>> not taken off of the market. The only way for that to happen is
> for people like you
>>> to report the problem. I know it is a bit of a hassle, but
> please do so for the safety
>>> of others. Thank you in advance.
>>
>> WARNING: There have been numerous reported incidences of the
> hinges on these
>> S2208 and S2210 models breaking, with little use, resulting in
> serious injury to the
>> user. Just do a google search with the search words: Werner
> s2210 broke.
>>
>> There are many other threads on counsel.net with reported
> problems about these
>> S2200 series ladders (S2208 and S2210). I count at least 8
> different threads,
>> including:
>>
>> Werner S2210 Capacity hinge shear, Werner s2210, Werner S2210,
> Werner pull down
>> attic ladder, Werner Ladder, Werner S2210 Attic Ladder, Werner
> Attic Ladder S2208
>> Junk, and Werner Attic Ladder S2200 series.
>>
>> I count at least 50 reports from those eight different threads.
> Please review them all
>> for a more comprehensive view of the extent of this problem.
> Also, please post your
>> complaint on the s2210 (small “s” not capital) thread which seems
> to have the most
>> reports.
>>
>> If you've had problems with this model, please call the consumer
> protection hot line
>> at 1-800-638-2772 and report these problems so there may be a
> recall. If you
>> have already done so, follow-up with a letter to ask why nothing
> has been done with
>> respect to a recall.
>>
>> As you can see, many others have had the same problem and it is
> just a matter of
>> time before someone is seriously injured if flawed ladders are
> not taken off of the
>> market. The only way for that to happen is for people like you to
> report the problem.
>> I know it is a bit of a hassle, but please do so for the safety
> of others. Thank you in
>> advance.
>>
> My daughter was stowing some things away in our attic today and i
> heard this crash. She had fell to the garage floor due to a broken
> hinge ( bottom right side) on the (Werner) model S2210. Ankle is
> swollen at this point, may take her in to see doc. I'm mad as hell
> after reading that this issue has been a problem for quite some
> time now with no notification of a recall. I will be reporting this
> to the comsumer protection agency as well as with the Werner
> company, if that will do any good. The ladder is useless now with a
> broken hinge. I'll update after i call Werner!

My ladder broke identically in 2011. My daughter, on her way up, the
ladder broke and she fell off. Hinge on lowest hinged portion (final
three steps that touch the ground) broke on the right side. Locks
have never worked properly. The right one always pops out.

Called Werner and they claim that since this was a product of the
*Old* Werner company before they were bought out by the *new* company,
they are taking no responsibility for the ladder. To be *good guys*
(and to probably buy my silence), they offered to send me $100 Home
depot / Lowes Gift card so that I could *buy* another of their ladders
which is selling for $169. Werner stopped manufacturing the ladder
when the company folded in 2005. The S2210 Mk 1 ladder is no longer
made, nor has replacement parts from Werner.