Re: Werner S2210 300lb Capacity hinge shear

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On 8/05/09, Harmon wrote:
> On 1/01/08, Scott Murphy wrote:
>> Climbing the ladder today to return Christmas items to
>> garage attic. On top step of lowest ladder segment, hinges
>> sheared, I fell to garage floor. No injury, yet pretty
>> hard fall. With box and my weight, now where close to the
>> 300lb capacity. Hinges were locked, not sure which hinge
>> sheared first, too busy with the fall. Hinges appear to be
>> cast metal. Can anyone provide information on how to get a
>> refund,replacement or recall information?
> My S2210 mk3 Werner attic stairs broke at the bottom left
> hing. I fell and
> hurt my back. When I called, they directed me to buy another
> model! When I
> complained that the ladder was less than 3 years old, and it
> should not
> have broken with almost no use, they told me there is a fix-
> it kit. They
> are sending it to me now, I'll update when it comes in.

PLEASE call the consumer protection hot line at 1-800-638-2772 and report these
problems so there may be a recall. Many others have had the same problem and
it is just a matter of time before someone is seriously injured if flawed ladders are
not taken off of the market. The only way for that to happen is for people like you
to report the problem. I know it is a bit of a hassle, but please do so for the safety
of others. Thank you in advance.