Re: Werner S2210 300lb Capacity hinge shear

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On 10/27/09, tvb wrote:
> On 8/05/09, Harmon wrote:
>> On 1/01/08, Scott Murphy wrote:
>>> Climbing the ladder today to return Christmas items to
>>> garage attic. On top step of lowest ladder segment, hinges
>>> sheared, I fell to garage floor. No injury, yet pretty
>>> hard fall. With box and my weight, now where close to the
>>> 300lb capacity. Hinges were locked, not sure which hinge
>>> sheared first, too busy with the fall. Hinges appear to be
>>> cast metal. Can anyone provide information on how to get a
>>> refund,replacement or recall information?
>> My S2210 mk3 Werner attic stairs broke at the bottom left
>> hing. I fell and
>> hurt my back. When I called, they directed me to buy another
>> model! When I
>> complained that the ladder was less than 3 years old, and it
>> should not
>> have broken with almost no use, they told me there is a fix-
>> it kit. They
>> are sending it to me now, I'll update when it comes in.
>
> PLEASE call the consumer protection hot line at 1-800-638-2772 and report these
> problems so there may be a recall. Many others have had the same problem and
> it is just a matter of time before someone is seriously injured if flawed ladders are
> not taken off of the market. The only way for that to happen is for people like you
> to report the problem. I know it is a bit of a hassle, but please do so for the safety
> of others. Thank you in advance.

WARNING: There have been numerous reported incidences of the hinges on these
S2208 and S2210 models breaking, with little use, resulting in serious injury to the
user. Just do a google search with the search words: Werner s2210 broke.

There are many other threads on counsel.net with reported problems about these
S2200 series ladders (S2208 and S2210). I count at least 8 different threads,
including:

Werner S2210 Capacity hinge shear, Werner s2210, Werner S2210, Werner pull down
attic ladder, Werner Ladder, Werner S2210 Attic Ladder, Werner Attic Ladder S2208
Junk, and Werner Attic Ladder S2200 series.

I count at least 50 reports from those eight different threads. Please review them all
for a more comprehensive view of the extent of this problem. Also, please post your
complaint on the s2210 (small “s” not capital) thread which seems to have the most
reports.

If you've had problems with this model, please call the consumer protection hot line
at 1-800-638-2772 and report these problems so there may be a recall. If you
have already done so, follow-up with a letter to ask why nothing has been done with
respect to a recall.

As you can see, many others have had the same problem and it is just a matter of
time before someone is seriously injured if flawed ladders are not taken off of the
market. The only way for that to happen is for people like you to report the problem.
I know it is a bit of a hassle, but please do so for the safety of others. Thank you in
advance.