Re: Werner S2210 300lb Capacity hinge shear

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On 5/29/10, tvb wrote:
> On 10/27/09, tvb wrote:
>> On 8/05/09, Harmon wrote:
>>> On 1/01/08, Scott Murphy wrote:
>>>> Climbing the ladder today to return Christmas items to
>>>> garage attic. On top step of lowest ladder segment, hinges
>>>> sheared, I fell to garage floor. No injury, yet pretty
>>>> hard fall. With box and my weight, now where close to the
>>>> 300lb capacity. Hinges were locked, not sure which hinge
>>>> sheared first, too busy with the fall. Hinges appear to be
>>>> cast metal. Can anyone provide information on how to get a
>>>> refund,replacement or recall information?
>>> My S2210 mk3 Werner attic stairs broke at the bottom left
>>> hing. I fell and
>>> hurt my back. When I called, they directed me to buy another
>>> model! When I
>>> complained that the ladder was less than 3 years old, and it
>>> should not
>>> have broken with almost no use, they told me there is a fix-
>>> it kit. They
>>> are sending it to me now, I'll update when it comes in.
>>
>> PLEASE call the consumer protection hot line at 1-800-638-2772 and report these
>> problems so there may be a recall. Many others have had the same problem and
>> it is just a matter of time before someone is seriously injured if flawed ladders are
>> not taken off of the market. The only way for that to happen is for people like you
>> to report the problem. I know it is a bit of a hassle, but please do so for the safety
>> of others. Thank you in advance.
>
> WARNING: There have been numerous reported incidences of the hinges on these
> S2208 and S2210 models breaking, with little use, resulting in serious injury to the
> user. Just do a google search with the search words: Werner s2210 broke.
>
> There are many other threads on counsel.net with reported problems about these
> S2200 series ladders (S2208 and S2210). I count at least 8 different threads,
> including:
>
> Werner S2210 Capacity hinge shear, Werner s2210, Werner S2210, Werner pull down
> attic ladder, Werner Ladder, Werner S2210 Attic Ladder, Werner Attic Ladder S2208
> Junk, and Werner Attic Ladder S2200 series.
>
> I count at least 50 reports from those eight different threads. Please review them all
> for a more comprehensive view of the extent of this problem. Also, please post your
> complaint on the s2210 (small “s” not capital) thread which seems to have the most
> reports.
>
> If you've had problems with this model, please call the consumer protection hot line
> at 1-800-638-2772 and report these problems so there may be a recall. If you
> have already done so, follow-up with a letter to ask why nothing has been done with
> respect to a recall.
>
> As you can see, many others have had the same problem and it is just a matter of
> time before someone is seriously injured if flawed ladders are not taken off of the
> market. The only way for that to happen is for people like you to report the problem.
> I know it is a bit of a hassle, but please do so for the safety of others. Thank you in
> advance.

I noticed that many people are just replacing the broken hinges (leaving the other
original hinges in place) on the Werner S2208 and S2210 ladders. Since I have seen
reports of both the top and bottom hinges breaking, I am wondering why these people
are not replacing all of the original hinges and why they have confidence that the other
original hinges won’t also break.