Re: Werner S2210 300lb Capacity hinge shear

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On 1/01/08, Scott Murphy wrote:
> Climbing the ladder today to return Christmas items to
> garage attic. On top step of lowest ladder segment, hinges
> sheared, I fell to garage floor. No injury, yet pretty
> hard fall. With box and my weight, now where close to the
> 300lb capacity. Hinges were locked, not sure which hinge
> sheared first, too busy with the fall. Hinges appear to be
> cast metal. Can anyone provide information on how to get a
> refund,replacement or recall information?
My S2210 mk3 Werner attic stairs broke at the bottom left
hing. I fell and
hurt my back. When I called, they directed me to buy another
model! When I
complained that the ladder was less than 3 years old, and it
should not
have broken with almost no use, they told me there is a fix-
it kit. They
are sending it to me now, I'll update when it comes in.