Re: werner s2210

More | Report Post

On 3/11/10, Bonnie wrote:
> My Werner S2210 MK2 attic ladder broke some time ago. When
> it initially broke, my now ex-husband said he called Werner
> and they wouldn't do anything. I've been worried about
> having to replace the ladder because I can't do it myself...
> plus I didn't want to spend the money to buy a whole new
> ladder. Thanks to this chatboard, I called Werner again and
> this time they offered to send a repair kit. It should be
> here in 7 to 10 days at no charge. I'm not sure what the
> other posters said to get Werner to replace theirs, but they
> wouldn't do it for me.
>
> No more proping the broken side up on a stepstool to get
> into the attic! Has anyone here installed the repair kit?
>
> I also reported the issue to CPSC.
>
> Thanks everyone!

WARNING: There have been numerous reported incidences of the hinges on these
S2208 and S2210 models breaking, with little use, resulting in serious injury to the
user. Just do a google search with the search words: Werner s2210 broke.

There are many other threads on counsel.net with reported problems about these
S2200 series ladders (S2208 and S2210). I count at least 8 different threads,
including:

Werner S2210 Capacity hinge shear, Werner s2210, Werner S2210, Werner pull
down attic ladder, Werner Ladder, Werner S2210 Attic Ladder, Werner Attic Ladder
S2208 Junk, and Werner Attic Ladder S2200 series.

I count at least 50 reports from those eight different threads. Please review them
all for a more comprehensive view of the extent of this problem. Also, please post
your complaint on the s2210 (small “s” not capital) thread which seems to have the
most reports.

If you've had problems with this model, please call the consumer protection hot
line at 1-800-638-2772 and report these problems so there may be a recall. If
you have already done so, follow-up with a letter to ask why nothing has been
done with respect to a recall.

As you can see, many others have had the same problem and it is just a matter of
time before someone is seriously injured if flawed ladders are not taken off of the
market. The only way for that to happen is for people like you to report the
problem. I know it is a bit of a hassle, but please do so for the safety of others.
Thank you in advance.