Re: Werner Attic Ladder

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On 9/29/09, Frank B wrote:
> On 8/05/09, Harmon wrote:
>> On 4/15/08, Sam K. wrote:
>>> Same problem. Lower hinge on the 10' model snapped
>>> sending me to the floor. Sent email to Werner asking for
>>> information.....no response. Contacted the CPSC, filled
>>> out report and just wrapped up (this morning) a one hour
>>> visit with one of their field investigators. Gave her the
>>> broken parts. We'll see what happens.
>>>
>>> sk/
>> My S2210 mk3 Werner attic stairs broke at the bottom left
>> hing. I fell and
>> hurt my back. When I called, they directed me to buy another
>> model! When I
>> complained that the ladder was less than 3 years old, and it
>> should not
>> have broken with almost no use, they told me there is a fix-
>> it kit. They
>> are sending it to me now, I'll update when it comes in.
> The exact same thing happened to my ladder yesterday and I
> didn't get hurt. I am just looking for a repair kit. If i don't
> get a response soon, I will design a repacement part and get my
> local fab shop to build it for me. keep me posted on this
> issue.
> I hope you back is ok!
> FB in Alaska