Re: Werner Attic Ladder

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On 10/27/09, tvb wrote:
> On 9/29/09, Frank B wrote:
>> On 8/05/09, Harmon wrote:
>>> On 4/15/08, Sam K. wrote:
>>>> Same problem. Lower hinge on the 10' model snapped
>>>> sending me to the floor. Sent email to Werner asking for
>>>> information.....no response. Contacted the CPSC, filled
>>>> out report and just wrapped up (this morning) a one hour
>>>> visit with one of their field investigators. Gave her the
>>>> broken parts. We'll see what happens.
>>>>
>>>> sk/
>>> My S2210 mk3 Werner attic stairs broke at the bottom left
>>> hing. I fell and
>>> hurt my back. When I called, they directed me to buy another
>>> model! When I
>>> complained that the ladder was less than 3 years old, and it
>>> should not
>>> have broken with almost no use, they told me there is a fix-
>>> it kit. They
>>> are sending it to me now, I'll update when it comes in.
>> The exact same thing happened to my ladder yesterday and I
>> didn't get hurt. I am just looking for a repair kit. If i don't
>> get a response soon, I will design a repacement part and get my
>> local fab shop to build it for me. keep me posted on this
>> issue.
>> I hope you back is ok!
>> FB in Alaska

PLEASE call the consumer protection hot line at 1-800-638-2772 and report these
problems so there may be a recall. Many others have had the same problem and it is
just a matter of time before someone is seriously injured if flawed ladders are not taken
off of the market. The only way for that to happen is for people like you to report the
problem. I know it is a bit of a hassle, but please do so for the safety of others. Thank
you in advance.