Re: Werner Attic Ladder

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On 8/05/09, Harmon wrote:
> On 4/15/08, Sam K. wrote:
>> Same problem. Lower hinge on the 10' model snapped
>> sending me to the floor. Sent email to Werner asking for
>> information.....no response. Contacted the CPSC, filled
>> out report and just wrapped up (this morning) a one hour
>> visit with one of their field investigators. Gave her the
>> broken parts. We'll see what happens.
>>
>> sk/
> My S2210 mk3 Werner attic stairs broke at the bottom left
> hing. I fell and
> hurt my back. When I called, they directed me to buy another
> model! When I
> complained that the ladder was less than 3 years old, and it
> should not
> have broken with almost no use, they told me there is a fix-
> it kit. They
> are sending it to me now, I'll update when it comes in.