Re: Werner S2210 Attic Ladder

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On 1/02/10, John wrote:
> On 12/25/09, Phil wrote:
>> Werner says the model and mk #a are on the ladder on a blue
>> label but I cant find it anywhere.
>>
>> I've drilled out the broken hinges.
>>
>> Is there any website that offers replacement hinges?
>
>
> Phil,
> Werner sent me a complete new ladder no charge prepaid UPS
> to my work address.
> The label is on the door when you pull it down on the inside under
> the rails mine was on the left side. S2210 mk
>
> Good Luck, John

WARNING: There have been numerous reported incidences of the hinges on these S2208
and S2210 models breaking, with little use, resulting in serious injury to the user. Just do
a google search with the search words: Werner s2210 broke.

There are many other threads on counsel.net with reported problems about these S2200
series ladders (S2208 and S2210). I count at least 8 different threads, including:

Werner S2210 Capacity hinge shear, Werner s2210, Werner S2210, Werner pull down attic
ladder, Werner Ladder, Werner S2210 Attic Ladder, Werner Attic Ladder S2208 Junk, and
Werner Attic Ladder S2200 series.

I count at least 50 reports from those eight different threads. Please review them all for a
more comprehensive view of the extent of this problem. Also, please post your complaint
on the s2210 (small “s” not capital) thread which seems to have the most reports.

If you've had problems with this model, please call the consumer protection hot line at 1-
800-638-2772 and report these problems so there may be a recall. If you have already
done so, follow-up with a letter to ask why nothing has been done with respect to a
recall.

As you can see, many others have had the same problem and it is just a matter of time
before someone is seriously injured if flawed ladders are not taken off of the market. The
only way for that to happen is for people like you to report the problem. I know it is a bit
of a hassle, but please do so for the safety of others. Thank you in advance.