Posted by TOP_CASA on 8/19/11

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Portal TOP-CASA made the research to determine why the work
of estate agents isn’t often profitable and can it be changed!
We made the research and found, that the large percentage
of requests to rent and buy real estate, coming to real
estate agencies are not treated promptly, for various
reasons: the client didn’t give the necessary information,
the client didn’t gave contact information, or price range,
the price of the request doesn’t comply the actual price of
the objects. In these cases, the agency doesn’t process the
request or ignore it, or wastes time to complete the
request, while the client has already made a deal with
another agent. As a result, the agency loses time, money,
and in the case of ignoring requests harms the reputation.

In this case, the portal TOP-CASA has created and
implemented the unique system of processing requests to
rent and purchase residential and commercial real estate.
The system works in test mode but allows agencies:

• monitor the status of the request from its receipt to
payment portal commission;

• communicate with the customer through the internal chat
(which allows you to see if the client online, to refine the
details, solve problems and give advice in requests processing);

• expand the geography of work and increase the number of
requests (the agency can process request from client who
doesn’t speak his language, thanks to built-in user chat
online translator, agent and client can understand each
other and deal);

• to send more detailed description of the property,
photographs, plans, presentations (history of sent messages
is stored throughout the communication, any time you can go
to correspondence and to clarify the stage of negotiations
with client);

• to send the contract, invoice and receive back documents
and receipts for payment of services;


• control all the requests from customers directly on site,
sort by status, date, see the number of processed requests
and pending;

• submit requests for another agency - communicate and
receive real estate listings from other agencies represented
on the portal, thus obtaining the percentage of commission
on the transaction;

• work with other agencies and developers represented on the
portal, thereby expanding the range of activities and
spheres of influence;

Anyone who wishes to participate in the experiment and test
the new system of portal can do it for free. To do this,
just register on the portal and fill in your profile.

International real estate portal

Experiment for agencies and their clients, 8/19/11, by TOP_CASA.

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