Re: Procat Software

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Thank you so much for your post. We stand behind our products. I
am disappointed that "Tina" has not taken me up on my offer to
contact me.

Regards,
Bob

On 2/21/09, Marie wrote:
> I've had ProCat software for ten years now and have been
> extremely happy with it. I've found them to be interested in
> user feedback and adding features to it that are suggested by
> users. I've found the software to have more features than
> advertised and many more than I actually use.
> I have a Stylus and have been very happy with it. I don't know
> why Tina had such a problem with it, but they send a loaner
> machine if your's needs to go in for repair. I've had to send
> my in for repair and they were very prompt in fixing it and
> returning it.
> One of the things I've really liked about ProCat is that when
> they change the name of their software you can update it without
> having to buy all new software. Also, my Stylus was originally
> a Flash and when they came out with the Stylus I was able to
> have it converted to a Stylus at a price far less than buying a
> new machine. Also, when they updated the Stylus to a flip
> screen, they offered to let people send in their machines and
> get the flip screen for only the cost of the conversion, which
> as I remember was about $250. To me that's whole lot better
> than having to buy a new machine to get the newest features.
> I've also been very pleased with their tech support; very prompt
> in responding and always patient and pleasant.
>
> On 1/28/09, Tina wrote:
>> On 11/13/08, Nicki wrote:
>>> Anyone have feedback or ProCat software for Captioning and
>>> Court Reporting. What about Procat's writers the Flash
>>> and the Stylus?
>> Buy anything but ProCat! Brand new machine had to be
>> maintenenced 3 times in first 6 months. Extremely long wait.
>> Software has major problems. Does not do what they
>> advertise. Spent $8,000 between machine and software. NOT
>> worth the money.