BANCUPTCY OMBUSDMAN - CA (Calabasas)
Posted 07/11/08
Closes: posing job + 90 days
Salary: Competitive
Making dreams come true every day. Its our focus at Countrywide. Explore mortgage lending, insurance and banking with a national presence, global scope and a mission youll be proud to share in with the countrys number one home lending source.* There are many options for talented financial professionals. Discover the leading team dedicated to helping more Americans achieve their dreams.
* As ranked for 2006 by Inside Mortgage Finance (Feb. 2, 2007) 2007.
Bankruptcy Ombudsman
Calabasas, CA
The Bankruptcy Ombudsman ensures that borrowers in bankruptcy and their attorneys have a means to seek a high-level review of disputes or issues relating to how their loan is serviced in bankruptcy. The Ombudsman will research and respond to each loan-level matter brought to his/her attention and, if errors are discovered, ensures that the Bankruptcy Department corrects the borrowers account, issues the borrower a refund, or takes other appropriate remedial actions. Additionally, the Ombudsman will identify the root cause of each loan-level dispute brought to his/her attention and ensure that any systemic problems are brought to the attention of senior management in the Bankruptcy Department for prompt resolution.
Primary Responsibilities Include:
* Analyzing inquiries and reviewing Loan Administration's servicing systems for factual research.
* Reviewing relevant court pleadings.
* Consulting with Bankruptcy Department personnel on factual issues and seeking advice from the Legal Division on legal issues, where appropriate.
* Identifying the root cause of the complaint or dispute.
* Notifying Bankrupcy Department senior management of the root cause for correction and resolution.
* Obtaining settlement authority from Bankruptcy Department senior management where appropriate.
* Preparing and sending a response to the inquiry.
A Successful Candidate Will Have:
* 5 - 10 years experience working within the consumer bankruptcy and mortgage industry as a Mortgage Servicer Bankruptcy Department Sr. Manager, Bankruptcy Trustee, Debtor/Creditor Attorney or equivalent position.
* Knowledge of the laws regulating the mortgage-banking industry
* Knowledge of bankruptcy laws and procedures, alternative dispute resolution, and mediation
* Ability to quickly assimilate new and diverse concepts and information, formulate responsive strategies and solutions, and achieve consensus among often competing or conflicting business objectives or constituencies.
* Superior writing and oral communication skills.
* Strong computer literacy including Word, Lotus Notes, and Excel.
To be considered for this opportunity, please visit at CountrywideCareers.com. Countrywide is committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people.
EOE M/F/D/V.
Contact Information
Mail: Calabasas, CA
91301
E-Mail: Kristie_Hammonds@Countrywide.Com
Response Instructions
DO NOT use the Apply Online button. Please email resume and requirements to : Kristie_Hammonds@Countrywide.Com
And reference the Job Number 10072866.
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