Posted by Mike on 5/23/01

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I work for the marketing dept. of a mid sized firm in
Central Jersey and am trying to put together a proposal for
a Client Service Model for the firm...I need some sort of
study I can cite about common complaints client have about
the service they receive from their attorneys and their
office staff.

thanks

Looking for a study on common client complaints, 5/23/01, by Mike.

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