Re: Werner S2210 Attic Ladder

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On 10/15/10, furious wrote:
> OMG, the same thing just happened to my husband about two weeks
> ago. Both bottom hinges snapped off. I wrote the company and they
> asked me for pictures and I got an e-mail back today that they are
> going to replace the ladder for free and reimburse us $200 for
> installing a new one. If there are so many reports of this breaking
> why didn't they issue a recall?! This is ridiculous. My husband
> broke his leg AND he had just had shoulder surgery and fell 5 feet
> to the concrete floor. He could have reinjured himself. This
> really ticks me off.
>
> On 8/03/10, tvb wrote:
>> On 7/11/10, buck r wrote:
>>> On 11/03/09, Tom wrote:
>>>> On 7/07/09, dave d wrote:
>>>>> On 6/03/09, Mike Smith wrote:
>>>>>> Hello, i have the Werner S2210 Attic ladder and while
>>>>>> using it the lower section snapped off breaking the hinge.
>>>>>> Has anyone else had this problem and if so do you have any
>>>>>> photos of the broken hinge and area. please if it would
>>>>>> not be too much of a problem could you e-mail them to me
>>>>>> at michael@wilsonferry.com Thank you
>>>>>
>>>>>
>>>>> installed about 2 yrs ago,just had the same thing happen.
>>>>> need to find replacement hinge parts.
>>>> Same thing just happened to me while I was on it. ladder about
>>>> 6yrs. old
>>> put me onhe list,june 2 2010 hinges broke and dumped me on
>>> floor .knee still sore . any lawyers following this up?
>>> understand they filed for bankruptcy
>>
>> I noticed that many people are just replacing the broken hinges
> (leaving the other
>> original hinges in place). Since I have seen reports of both the
> top and bottom hinges
>> breaking, I am wondering why these people are not replacing all of
> the original hinges
>> and why they have confidence that the other original hinges won’t
> also break.

Same thing happened to me 10/31/09 - both hinges broke. laid up for 7
months. When I called Werner the woman asked what model number attic
stairs - as soon as I said S 2210 she told me she would have to switch
me over to Kristin Hamilton who was handling this. After months and
months of discussion with her saying that they would like to "work it
out" before I went to an attorney, she has now informed me that
the "new Werner" did not assume the liabilities of the formerly
bankrupt company, and told me that if I did have an attorney she would
be having the same conversations with him. Their offer to me was so
insulting it barely covered my out of pocket medical expenses and a new
ladder! Has ANYONE filed a lawsuit against Werner for this product
that should have been recalled years ago? I sold Werner ladders for 7
years in the 1990s - it was a good company and a good product. I don't
know what happened to the products or the management and its customer
service and caring. Please email me if you have had either a similar
experience or if you have filed against the company. bonaire110@aol.com